TERMS & CONDITIONS
Please read the following Terms & Conditions.
By reading this you accept all Terms & Conditions stated here.
If you do not agree then please don’t use the website.
We reserve the right to update and amend these Terms & Conditions at any time.
When changes are made we will reflect this on the site.
It is your responsibility to read the new Terms & Conditions regularly.
RETURNS & REFUNDS
RETURNS OUTSIDE OF THE UK
PRIVACY & DATA PROTECTION
Our perfumes are made by hand, according to UK and EU regulations, complying with the International Fragrance Association (IFRA) regulations, by craft perfumery 4160Tuesdays, which is based in London, UK.
Once you have placed an order online, you will be sent a confirmation email informing you that your order is being processed. If there are any problems with your order we will inform you as soon as possible. We reserve the right to refuse an order for any reason. In such circumstances you will be informed and any refund of monies paid will be issued.
Payments to REEK are via Paypal in a secure environment. If full payment for goods is not received, we won’t dispatch your order until all transactions are complete.
If you haven't opened/used the perfume and you are posting within the UK, you can return it to us for a refund via Royal Mail. We cannot refund bottles that have been opened/used. We suggest if you are buying the perfume without testing it, that you buy the smallest available size so you can smell it before committing to a large size – currently the smallest available sizes are: Witches 2ml and Bitches 7.5ml.
If you are outside the UK, you need to be qualified to ship dangerous goods to return it to us, which means in practice, it is unlikely you will be able to return the perfume.
We aim to fulfil UK orders within 3-5 working days. In the EU our shipper has standard fulfilment times. We can check these for you and let you know. Most parcels should arrive within a week.
Occasionally parcels go missing. We keep proof of posting, so let us know and we can send you the UK tracking details or request that DPD track the parcel for you (if you’re in the EU).
Parcels in the UK are sent Royal Mail signed for 2nd class. If you pay the extra charge offered on checkout, you can upgrade this to 1st class signed for postage. Parcels to the EU are delivered by DPD. As we said above, we need your phone number and an email address in order to arrange your delivery.
All the usual UK contracts apply.
Our packaging declares all allergens in the ingredients as EU law states. These are usually from the natural materials we use to make our perfumes. Please check the ingredients lists if you have any cosmetics allergies. We are happy to send you this list by email.
We require some personal information when you register on our site or when you make a purchase. The data collected can include: Name, Address, Telephone number, Email address, Password and Payment details.
We respect your privacy and will treat all information confidentially.
If you sign up to our newsletter, we keep your information on the Mailchimp database, which complies with UK privacy laws. We don’t buy mailing lists from other organisations and we don’t sell or pass on your details. We send emails occasionally. You can unsubscribe at any time, either by clicking the link at the end of the email, or by getting in touch with us directly.
When you order from us, your order history is stored on our database. This is so that we can look you up if something goes wrong. We can delete those records if you like. When we send you a parcel, we have to put your name, address, phone and email into the courier’s dispatch system so they can find you if something goes wrong. The courier company only uses your details to deliver your parcel.
The content on REEKperfume’s website (logos, trademarks, pictures, text and designs) is protected by copyright and other intellectual property rights. You do not have permission to copy, modify, distribute or reproduce content.